AlliancePay Monitoring & CRM
Internal tool · authorised users only

AlliancePay Monitoring & CRM

The internal console we use to watch every transaction, run our merchant book, and keep a clean compliance trail. Built by the operations team for the operations team.

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Access is issued by your company administrator.
What it does

Six things, one console.

Everything that used to live in three separate tools plus a wall of spreadsheets.

Real-time monitoring

Watch authorisations, captures, refunds and declines as they happen. Filter by MID, currency, bank, card type, and status.

Rule-based alerts

Volume spikes, decline anomalies, card-testing bursts, restricted-vertical hits, sanctions matches — with severity tags and email escalation on Critical.

Merchant CRM & KYC

Application through KYC, contract, and go-live. Notes, documents, activity timeline, and per-stage analytics in one place.

Watchlist, SAR & cases

Move a MID to the watchlist with reason and evidence. File SARs. Track every issue to closure with owner, deadline and outcome.

Revenue reconciliation

Fee schedules, per-MID assignments, and a full P&L that answers "did this merchant make money?" down to the transaction.

Granular permissions

Company Admin issues per-module keys — who can view alerts, who can act on them, who can manage users. Everything is logged.

A shift in four steps

Open the console, deal with today.

Same product, same audit trail — whether you're on the alert desk, running the onboarding pipeline, or closing yesterday's P&L.

  1. 1
    Detect
    Rules ingest live transactions and fire severity-tagged alerts.
  2. 2
    Triage
    Analyst acknowledges → investigates → resolves with a note. Bulk actions supported.
  3. 3
    Escalate
    Move to the watchlist, open a case, file a SAR — all cross-linked.
  4. 4
    Report
    Immutable audit log, exports, and revenue reconciliation on demand.
Consistent language

Everyone reads the same signal.

Severity is the same across alerts, watchlist entries and cases. No ambiguity about how urgent something is.

Critical

Confirmed problem or high-risk pattern. Emails the on-call list. Act now.

High

Strong signal that likely needs review. Look today.

Medium

Worth watching — an outlier but not necessarily bad. Look this week.

Low

Informational. Skim or ignore.

Inside the console

What's in the sidebar.

Reports

Transactions, summaries, MID directory, reserves and exports.

Pipeline

Merchant and aggregator onboarding with per-stage analytics.

CRM

Customers, merchants, cases and chargebacks in one place.

Compliance

Alerts, watchlist, transaction flags, rules, and website monitoring.

Revenue

Fee schedules, assignments and per-MID P&L.

Admin

Users, permissions, audit log, and restricted-verticals library.

A full user guide is available inside the console at /help.

Access

Three ways to sign in.

Admin

Full access to reports, configuration, and every action across the console.

Company Admin

Manages users within the company and grants per-module permissions. No system-level access.

Analyst

Regular reviewer. Sees and acts on exactly what a Company Admin has granted.

Ready to work?

The full guide is a click away inside the console.

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