Terms & Conditions

Effective date: 1 January 2026

These Terms & Conditions (the “Terms”) govern your access to and use of the AlliancePay Monitoring & CRM platform and any related APIs, websites, exports, integrations and documentation (together, the “Service”). By accessing the Service you agree to these Terms on behalf of yourself and, where applicable, the organisation you represent.

1. Parties

The Service is owned by OneAI, the party with which subscribing organisations contract for use of the Service. The Service is operated day-to-day by AlliancePay(together with OneAI, “we”, “us”, “our”). The organisation that subscribes to the Service is the “Customer”, and each individual user granted access is a “User”.

2. Subscription & access

• Access is granted under an active subscription with OneAI. Where a subscription lapses, access may be suspended without prior notice.
• Each User account is personal to a named individual. Sharing credentials is prohibited.
• The Customer is responsible for the acts and omissions of its Users within the Service.
• We may adjust access at the request of the Customer's designated administrator or to enforce these Terms.

3. Acceptable use

You will not, and will not permit anyone to:

• Use the Service in violation of any applicable law, regulation or scheme rule.
• Upload malicious code, attempt to breach or probe our security controls, or interfere with Service integrity.
• Reverse engineer, decompile, or attempt to derive source code from the Service, except to the extent permitted by law.
• Use the Service to build a competing product or to benchmark it for public disclosure without our written consent.
• Circumvent usage limits, rate limits, or access controls.
• Process personal data through the Service in a way that is not lawful or that lacks a valid legal basis.

4. Customer data

• The Customer retains ownership of all data it or its Users upload to or generate within the Service (“Customer Data”).
• The Customer grants us a limited, non-exclusive licence to host, process and display Customer Data solely to provide the Service.
• The Customer is responsible for the accuracy, quality, legality and appropriate use of Customer Data.
• We may generate aggregated, de-identified statistics from Service usage. Such statistics do not identify the Customer or any individual.

5. Confidentiality

Each party will protect the other's confidential information with at least the same degree of care it uses to protect its own confidential information, and no less than a reasonable degree of care. Confidential information may only be used for the purposes contemplated by these Terms and any applicable subscription agreement.

6. Intellectual property

All right, title and interest in and to the Service, including all improvements, remain with OneAI. No rights are granted except those expressly stated in these Terms. Feedback you provide about the Service may be used by us without restriction and without any obligation to you.

7. Fees & billing

• Subscription fees are agreed in writing between the Customer and OneAI.
• All fees are payable in the currency and on the schedule set out in the subscription order.
• Late payments may accrue interest at the maximum rate permitted by law and may lead to suspension.
• Except where required by law, all fees are non-refundable.

8. Third-party services

The Service integrates with third-party services (including public sanctions data, email delivery and cloud infrastructure). We are not responsible for the availability, accuracy or content of third-party services, and use of them is subject to their terms.

9. Warranties & disclaimers

We will provide the Service with reasonable skill and care. Except as expressly stated in these Terms, the Service is provided “as is” and “as available”. To the fullest extent permitted by law, we disclaim all other warranties, express or implied, including implied warranties of merchantability, fitness for a particular purpose and non-infringement.

You acknowledge that automated monitoring is a decision-support tool and does not replace human judgement or compliance-team review. Investigation and disposition of alerts, flags, cases and SARs remain the responsibility of the Customer.

10. Limitation of liability

To the fullest extent permitted by law, we will not be liable for indirect, incidental, special, consequential, exemplary or punitive damages, or for any loss of profits, revenue, data, or goodwill, even if advised of the possibility of such damages. Our aggregate liability for all claims arising out of or relating to the Service will not exceed the fees paid by the Customer to OneAI in the twelve (12) months preceding the event giving rise to the claim.

Nothing in these Terms limits liability that cannot be limited by law.

11. Indemnity

The Customer will defend, indemnify and hold harmless OneAI, AlliancePay from any third-party claim arising out of (a) Customer Data, (b) the Customer's use of the Service in breach of these Terms or applicable law, or (c) the Customer's violation of a third party's rights.

12. Term & termination

• These Terms apply for as long as you have access to the Service.
• The Customer's subscription may be terminated as set out in the subscription agreement with OneAI.
• We may suspend or terminate access immediately for material breach, non-payment, security risk or if required by law.
• Sections that by their nature should survive (including confidentiality, IP, liability, indemnity, and governing law) will survive termination.

13. Changes to the Service or these Terms

We may modify the Service to improve it, and we may update these Terms from time to time. Material changes will be communicated through the Service or by email to Customer administrators. Continued use after the effective date of the change constitutes acceptance.

14. Governing law

These Terms are governed by the laws applicable at OneAI's registered seat, without regard to conflict of laws principles. The parties submit to the exclusive jurisdiction of the courts of that seat, unless otherwise required by mandatory local law.

15. Miscellaneous

• If any provision of these Terms is held unenforceable, the remaining provisions remain in full force.
• Our failure to enforce a right or provision is not a waiver.
• You may not assign these Terms without our prior written consent. We may assign to an affiliate or in connection with a corporate transaction.
• These Terms constitute the entire agreement between the parties concerning the subject matter, superseding any prior agreements.

16. Contact

Legal: legal@alliancepay.io
Billing: contact your OneAI account manager.

See also our Privacy Policy.